All items with the exception of lighting, rugs and furniture will be posted via Australia Post using registered or express post. You will be emailed your Australia Post tracking number within 24 hours of your order being placed. Most Armadillo and Co rugs are sent via TNT express.  Your tracking number will be emailed to you as soon as the order is despatched from Armadillo and Co. We take no responsibility for damage or time delays with TNT. Some rugs may be out of stock and have a 4- 6 week lead time due to their handmade process. We will email you if this is the case with an expected delivery date.

Bulky items will be sent via courier. An estimated arrival time will be given once the item is ready for despatch.

Simon Ancher Studio takes no responsibility for items lost or damaged by Australia Post. Shipping is free for orders over $150 with the code FREESHIP entered at checkout. This excludes furniture. Postage is quoted for Australia only. Please email for International postage prices.

If you wish to return an item please notify Simon Ancher Studio within 24 hours of receiving your order and we will provide you with a return shipping address.

Return shipping is only refundable if the item is deemed faulty. The item must be returned to us within 7 days of your return being approved by registered post. Simon Ancher Studio take no responsibility for returned items that are lost in the post. Postage charge is to be paid by the purchaser.

All goods must be in their original condition and packaging. Please allow up to 7 days for your exchange or refund to be processed.

No returns on sale items. No returns on Armadillo and Co rugs, lighting or furniture.